Why does SourceMagnet send emails?
Security:
You will be asked to verify your email address for security purposes when creating an account. This ensures that no one else can sign up on your behalf. The email is, at the moment sent from our no-reply@oryapis.com
Keeping You Updated:
Emails are sent from the platform to inform you and your team members about any live requests you are running or if you've been invited as a Supplier.
When Emails are Not Received
Incorrect Address:
If the email address is misspelled or incorrect, emails will not reach you. To resolve this:
Check that the email address you used to sign up matches exactly.
If there's an error, contact your system administrator or the person who invited you to the sourcing event.
Spam Filters:
Some email providers may flag our emails, directing them to secondary folders like 'Spam' or 'Junk.' To resolve:
Open the folder where "Spam" or "Junk" emails end up
Check for emails from SourceMagnet and mark them as 'not spam' or 'trusted.'
Quarantined Messages:
Your IT department might quarantine flagged messages. If so:
Follow the instructions in the quarantine notification to mark the message as safe.
Contact your IT department if you are unsure about their quarantine system.
Blocked Messages:
Some providers may block emails from unknown or untrusted sources. To resolve:
Add SourceMagnet to your provider's "allow list," "whitelist," or similar.
Confirm changes with your IT department or email provider.
When Nothing Resolves an Issue
If you've tried the above steps and sought advice internally, please contact us for further investigation.
✏️ Please Note: While we can provide insights, many issues are beyond our control.
For any further queries, please use our live chat.