What This Article Covers
Why SourceMagnet sends emails
Common reasons why emails don't arrive
How to resolve email issues in Outlook
When you should contact us for help
Why Does SourceMagnet Send Emails?
Notifications and Invitations
We also send emails to:
Notify you about new requests you are invited to respond to
Inform you about changes or replies to requests
Let you know you've been granted access to SourceMagnet and are asked to create a user
Emails are sent from invitation@sourcemagnet.com and notification@sourcemagnet.com
When Emails Don’t Arrive
1. Spam Filters
Emails might end up in folders like Junk or Spam.
Open the Junk/Spam folder
Look for emails from SourceMagnet
Mark them as Not Junk
💡 It's important to mark the email as "It's not junk." This helps ensure future emails from SourceMagnet are delivered correctly.
If you don’t find emails in your spam folder, the domain might be blocked.
To ensure emails are delivered, do the following:
Add SourceMagnet as a Safe Sender in Outlook
Outlook on Web (Outlook.com / Microsoft 365)
Log in to Outlook.com
Click ⚙ Settings → View all Outlook settings
Go to Mail → Junk email
Scroll down to Safe senders and domains
Click Add and enter: @sourcemagnet.com
Press Enter, then Save
See screenshot:
Outlook on Desktop (Windows / Mac)
Open Outlook
Go to Home → Junk → Junk E-mail Options
A new window will open
Go to the Safe Senders tab
Click Add and enter: @sourcemagnet.com
Click OK → Apply → OK
3. Quarantine by Your IT Department
Emails may be quarantined by your IT department.
Follow the instructions in the quarantine notice to mark the email as safe
Contact your IT department if you need help with this
When Nothing Works
Have you tried everything above without success?
Contact us via chat, and we’ll investigate further.