Skip to main content

Receiving emails from SourceMagnet

How to ensure you receive important emails from SourceMagnet.

Fredrik Muri Slettestøl avatar
Written by Fredrik Muri Slettestøl
Updated over a week ago

What This Article Covers

  • Why SourceMagnet sends emails

  • Common reasons why emails don't arrive

  • How to resolve email issues in Outlook

  • When you should contact us for help

Why Does SourceMagnet Send Emails?

Notifications and Invitations

We also send emails to:

  • Notify you about new requests you are invited to respond to

  • Inform you about changes or replies to requests

  • Let you know you've been granted access to SourceMagnet and are asked to create a user

When Emails Don’t Arrive

1. Spam Filters

Emails might end up in folders like Junk or Spam.

  • Open the Junk/Spam folder

  • Look for emails from SourceMagnet

  • Mark them as Not Junk

💡 It's important to mark the email as "It's not junk." This helps ensure future emails from SourceMagnet are delivered correctly.

If you don’t find emails in your spam folder, the domain might be blocked.

To ensure emails are delivered, do the following:

Add SourceMagnet as a Safe Sender in Outlook

Outlook on Web (Outlook.com / Microsoft 365)

  1. Log in to Outlook.com

  2. Click ⚙ SettingsView all Outlook settings

  3. Go to MailJunk email

  4. Scroll down to Safe senders and domains

  5. Click Add and enter: @sourcemagnet.com

  6. Press Enter, then Save

See screenshot:

Outlook on Desktop (Windows / Mac)

  1. Open Outlook

  2. Go to HomeJunkJunk E-mail Options

  3. A new window will open

  4. Go to the Safe Senders tab

  5. Click Add and enter: @sourcemagnet.com

  6. Click OKApplyOK

3. Quarantine by Your IT Department

Emails may be quarantined by your IT department.

  • Follow the instructions in the quarantine notice to mark the email as safe

  • Contact your IT department if you need help with this

When Nothing Works

Have you tried everything above without success?

Contact us via chat, and we’ll investigate further.

Did this answer your question?