Why does SourceMagnet send emails?
Security:
You will be asked to verify your email address for security purposes when creating an account. This ensures that no one else can sign up on your behalf. The email is sent from invitation@sourcemagnet.com
Keeping You Updated:
Emails are sent from the platform to inform you and your team members about any live requests you are running or if you've been invited as a Supplier.
When Emails are Not Received
Incorrect Address:
If the email address is misspelled or incorrect, emails will not reach you. To resolve this:
Check that the email address you used to sign up matches exactly.
If there's an error, contact your system administrator or the person who invited you to the sourcing event.
Spam Filters:
Some email providers may flag our emails, directing them to secondary folders like 'Spam' or 'Junk.' To resolve:
Open the folder where "Spam" or "Junk" emails end up
Check for emails from SourceMagnet and mark them as 'not spam' or 'trusted.'
Blocked Messages:
Sometimes, emails may be blocked. To resolve:
Add SourceMagnet to your provider's "allow list," "whitelist," or similar.
How to add email domains to the safe sender list in Outlook
For Outlook Web (Outlook.com or Microsoft 365)
Open Outlook Web: Go to Outlook.com and sign in.
Access Settings:
Click on the gear icon (⚙) in the top-right corner.
Click View all Outlook settings at the bottom.
Navigate to Junk Email Settings:
Go to Mail → Junk email.
Add the Domain to Safe Senders:
Scroll down to the Safe senders and domains section.
Click Add and enter the domain
@sourcemagnet.comPress Enter and click Save.
For Outlook Desktop (Windows & Mac)
Open Outlook.
Go to Junk Email Options:
Click on the Home tab.
Select Junk → Junk Email Options.
Add a Trusted Domain:
Go to the Safe Senders tab.
Click Add and enter the domain
@sourcemagnet.comClick OK, then Apply and OK.
After adding a domain to the Safe Senders list, emails from that domain should no longer go to Junk Email.
Quarantined Messages:
Your IT department might quarantine flagged messages. If so:
Follow the instructions in the quarantine notification to mark the message as safe.
Contact your IT department if you are unsure about their quarantine system.
When Nothing Resolves an Issue
If you've tried the above steps and sought advice internally, please contact us for further investigation.
✏️ Please Note: While we can provide insights, many issues are beyond our control.
For any further queries, please use our live chat.