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Get help and contact support

Written by Fredrik Muri Slettestøl

If you cannot find the answer here, there are a few ways forward.


Search first

The help centre is split by what you work with. If you are a buyer, the process sits together in its own collection, and the same goes for contracts, library and administration. Suppliers have their own way in.


Ask us

If you are stuck, send an email to support@sourcemagnet.com. Say what you were trying to do and what happened instead, and we save a round of clarifying questions.

💡 Tip: If it concerns a particular procurement or contract, include the link from your browser. Then we find the right case straight away.


If something looks wrong

If a menu item others have is missing for you, it is usually access. Your organization may not have that part, or you may not have access to it. Your administrator can see it under access management.


Next

See What SourceMagnet is for an overview of what the solution covers.

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